Children and Young People's Occupational Therapy Team
Community Team (Michael Kellet Directory)
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Our iMatter story
| "It contributes to us feeling valued" Fiona Mudie, OT |
| "it is important we are asked what matters to us" Aileen McFarlane, OT |
| “it reinforces that it is everyone’s responsibility to support and maintain a positive working culture and relationships” Ruth Johnston, Lead OT |
| "it is great to celebrate what we do well and to be clear about what we could do better" Hazel Golan, OT |
The Children & Young People’s Occupational Therapy Service is Fife wide. We are an integrated health & social care team, based in 4 geographical locations (North, East, Central and West). Due to clinical pressures, geography and travel time it is not possible to physically meet as a whole service beyond set clinical governance events which happen 3 times a year. However, we work closely with each other and other teams across Fife using Lync – video conferencing communicator.
Benefits of Lync:
- Protects clinical time
- Reduced travel/carbon footprint
- Improves communication and opportunities
- Allows you to see the person
- Clinical observations
- sharing of documents
- Facilities training
- Meetings, supervision, peer review, collaboration on projects
OUR 6 STEP iMATTER PROCESS:
1.) iMatter report: We agreed as a service that the imatter report
would be discussed locally in each base framed around the below
questions;
- What is the report telling us ?
- What should we celebrate and continue to do?
- Agree one area of strength and success
- Identify areas which we would like to improve
2.) Meeting: A representative from each base then participates in a collaborative meeting with line manager to share local discussion, reflections and thoughts. Lync is used to support this meeting and protect clinical time by avoiding travel.
3.) Reflection: There is opportunity to reflect on previous iMatter report and action plan. For learning and assurance purposes
4.) Action Plan: During the meeting an action plan is co-produced and shared with the Fife wide team for comment and agreement.
5.) Impact and improvement: The action plan is kept ‘live’ and progressed in various service forums.
6.) Shared ownership - Emphasis is placed on shared ownership of the action plan across the service and actions are escalated where appropriate
Key Points:
- iMatter makes a positive contribution to our quality improvement journey
- iMatter priorities staff engagement. The wellbeing of our workforce is the foundation to what we can achieve and the help and support we can offer to communities.
- Celebrating what we do well is a real boost
- Being clear about desired outcomes -‘ what this will look and feel like’
