Dental Services

Dental Services SDM Journey – Strategy on a Page

We used a Strategy Deployment Matrix approach to look at what actions we could take to develop our team based on insights form our iMatter survey results.

Who took part

• Dental staff from across all 4 sites including the Clinical Director and Head of Primary Care
• Head of OD facilitated development session
• Collective feedback from iMatter used to develop a bigger improvement plan

Our engagement index had improved since last year and our response rate, although good, had gone down.

Collectively, we thought that things would be even better if

• We worked on even better team behaviours
• We looked at improving planning and priority setting by establishing departmental goals
• We looked at actions to improve communication between teams and to communicate and monitor actions better among ourselves

Our next steps

• To look at ways to improve our response rate for 2018
• We are going to build on our matrix to create a more detailed Develop Dental Services SDM that will let us communicate and share our departmental goals
• We will develop a Dental Services Newsletter to share news about our services between colleagues across our sites.