NHS Grampian, City MHLD & SMS Support Admin Team

Our iMatter report and the meeting that followed really highlighted that we wanted to strengthen our team relationships. So, we set up a Microsoft Teams Channel for us, making sure it had a dedicated ‘social chat’ area. We wanted to replicate those informal office conversations, even though we’re often working remotely.

We also started a monthly, one-hour in-person team lunch, which has been great for physically spending time together. And something we’ve found incredibly meaningful is our feedback books. Each of us has a book where we record positive feedback. During our team lunches, we pass them around with a specific prompt, like ‘What I admire about [name] is,’ or ‘In 2024, I’m thankful to [name] for,’ or ‘An attribute [name] brings to the team is.’ It’s given us a really special way to genuinely show our appreciation for one another and provides us with something positive to reflect back on at times when we maybe aren’t having such a good day.